ONLINE REVIEW MONITORING

Review Monitoring Software Increases the value of your Customer Service Department

Effective review monitoring software plays a crucial role in providing excellent customer service. By actively monitoring and responding to reviews, you can shape your business’s reputation. It is important to acknowledge and appreciate satisfied customers who speak highly of your organization, while also addressing the concerns of unhappy customers and working towards a resolution.

REVIEW MONITORING FOR YOUR BUSINESS, OR CLIENTS

Review monitoring services, such as the one offered by ReviewFlo, cover a wide range of platforms including Google, Facebook, and over 100 industry-specific sites. 

This comprehensive monitoring enables your team to stay informed about what is being said about your business and take appropriate measures to celebrate positive customer experiences and address any negative feedback, thereby enhancing your brand’s overall customer satisfaction.

REVIEW EMAIL NOTIFICATIONS

Optimize your reputation management efforts with review email notifications, enabling your entire team to actively participate. 

Celebrate positive reviews to foster morale, enhance customer support by promptly addressing concerns, and maintain engagement with clients by keeping them informed about their reviews.

REVIEW “CENTRAL COMMAND”

Empower your support team with a centralized command center for review management.

This comprehensive tool enables you to conveniently filter reviews by site, establish actionable status levels for your team, and add notes for efficient follow-up processes.

REVIEW RESPONSE TOOLS

Efficiently and effectively respond to your Google and Facebook reviews directly from the dashboard. 

With just one click, you can manage review responses across numerous industry-specific review sites, streamlining the process for optimal convenience.

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